Refund Policy

Reach Digital - AI-Powered Viral Content Creation Platform

1. NO REFUND POLICY

Reach Digital operates under a strict NO REFUND policy. All payments made for subscription plans, premium features, and services are FINAL and NON-REFUNDABLE.

2. POLICY RATIONALE

2.1 Digital Service Nature

- Our AI-powered content creation tools provide immediate value upon access

- Digital services and AI-generated content cannot be "returned" once consumed

- Users gain instant access to premium features and capabilities upon payment

2.2 Resource Investment

- Significant computational resources are allocated for each user's AI processing

- Advanced algorithms and machine learning models require substantial infrastructure costs

- Personalized AI training and optimization occur immediately upon subscription activation

2.3 Fair Usage Protection

- Prevents abuse of our generous free trial and preview features

- Ensures sustainable service delivery for all users

- Maintains platform quality and continuous improvement investments

3. WHAT THIS MEANS FOR YOU

3.1 Payment Finality

- All subscription fees are charged immediately and are non-refundable

- Monthly and annual subscription payments cannot be reversed or refunded

- Upgrade fees and additional feature purchases are final

3.2 Service Access

- You retain full access to premium features until your subscription period ends

- Cancellation does not result in prorated refunds

- All content created during your subscription period remains accessible for export

4. BEFORE YOU SUBSCRIBE

4.1 Free Trial Utilization

- Take advantage of our free tier to evaluate platform capabilities

- Test AI tools and features before committing to a paid subscription

- Review feature limitations and usage quotas in advance

4.2 Plan Selection

- Carefully review subscription plan details and pricing

- Consider your content creation needs and usage patterns

- Choose the plan that best fits your requirements and budget

4.3 Terms Review

- Read our Terms and Conditions thoroughly before subscribing

- Understand the features and limitations of your chosen plan

- Contact support if you have questions about plan features

5. EXCEPTIONAL CIRCUMSTANCES

5.1 Technical Issues

While refunds are not provided, we will:

- Resolve technical issues that prevent service access

- Extend subscription periods for documented service outages

- Provide alternative solutions for platform-related problems

5.2 Billing Errors

In cases of clear billing errors:

- Duplicate charges will be reversed

- Incorrect plan charges will be corrected

- Unauthorized charges will be investigated and resolved

5.3 Legal Requirements

Refunds may be provided only when:

- Required by applicable consumer protection laws

- Mandated by regulatory authorities

- Ordered by a court of competent jurisdiction

6. SUBSCRIPTION MANAGEMENT

6.1 Cancellation Rights

- You may cancel your subscription at any time

- Cancellation prevents future billing but does not trigger refunds

- Premium access continues until the end of your current billing period

6.2 Plan Changes

- Upgrades are processed immediately with prorated billing

- Downgrades take effect at the next billing cycle

- Plan changes do not qualify for refunds of previous payments

7. PAYMENT PROCESSING

7.1 Razorpay Integration

- All payments are processed securely through Razorpay

- Payment disputes must be resolved according to Razorpay's terms

- Chargeback requests may result in account suspension

7.2 Currency and Pricing

- All prices are listed in Indian Rupees (INR)

- International users may incur additional currency conversion fees

- Price changes do not affect existing subscription periods

8. ALTERNATIVE SOLUTIONS

8.1 Account Credits

In exceptional cases, we may provide:

- Account credits for future subscription periods

- Additional usage quotas or feature access

- Extended trial periods for specific tools

8.2 Plan Adjustments

- Temporary plan upgrades for specific projects

- Custom enterprise solutions for unique requirements

- Flexible billing arrangements for qualified organizations

9. DISPUTE RESOLUTION

9.1 Customer Support

- Contact our support team for billing questions or concerns

- Provide detailed information about any payment issues

- Allow 48-72 hours for initial response and investigation

9.2 Escalation Process

- Unresolved issues may be escalated to management review

- Documentation of technical problems or service failures required

- Final decisions on exceptional cases rest with company management

10. LEGAL COMPLIANCE

This refund policy complies with:

- Indian consumer protection regulations

- International digital service standards

- Platform-specific terms and conditions

- Razorpay payment processing requirements

11. POLICY UPDATES

We reserve the right to modify this refund policy with:

- 30 days advance notice to existing subscribers

- Email notifications of material changes

- Updated effective dates for policy revisions

12. CONTACT INFORMATION

For questions about this refund policy:

Email: billing@reachdigital.ai

Support: https://reachdigital.ai/contact-us

Billing Support: support@reachdigital.ai

13. ACKNOWLEDGMENT

By subscribing to Reach Digital services, you acknowledge that:

- You have read and understood this no refund policy

- You agree to the non-refundable nature of all payments

- You accept the terms and conditions of service

- You understand the digital nature of our AI-powered services

This policy is effective immediately and applies to all current and future subscriptions to Reach Digital services.

IMPORTANT: Please ensure you fully understand our service offerings and this refund policy before making any payments. All sales are final.