Viralyz.ai

Cancellation Policy

Created: Sep 09, 2025•Updated: Sep 09, 2025

Cancellation Policy

Reach Digital - AI-Powered Viral Content Creation Platform



1. SUBSCRIPTION CANCELLATION OVERVIEW


Reach Digital provides flexible subscription management, allowing users to cancel their subscriptions at any time. This policy outlines the cancellation process, timing, and effects on your account and services.


2. CANCELLATION RIGHTS


2.1 Immediate Cancellation

- You may cancel your subscription at any time without penalty

- Cancellation requests are processed immediately upon submission

- No advance notice or waiting period is required

- Cancellation can be initiated through your account dashboard or customer support


2.2 Cancellation Methods

- Self-service cancellation through account settings

- Email request to support@reachdigital.ai

- Live chat support during business hours

- Phone support for immediate assistance


3. CANCELLATION PROCESS


3.1 Account Dashboard Cancellation

- Log into your Reach Digital account

- Navigate to "Settings" > "Plan & Billing"

- Click "Cancel Subscription"

- Confirm cancellation and provide optional feedback

- Receive email confirmation of cancellation


3.2 Support-Assisted Cancellation

- Contact our support team via email or chat

- Provide account information for verification

- Request subscription cancellation

- Receive confirmation within 24 hours


4. BILLING AND PAYMENT EFFECTS


4.1 Immediate Billing Changes

- Recurring payments stop immediately upon cancellation

- No future charges will be applied to your payment method

- Current billing period charges are not refunded (see Refund Policy)

- Payment method information is securely removed from active billing


4.2 Razorpay Payment Processing

- Cancellation requests are processed through our Razorpay integration

- Automatic renewal is disabled immediately

- Subscription status is updated in real-time

- Payment history remains accessible for record-keeping


5. SERVICE ACCESS AFTER CANCELLATION


5.1 Premium Feature Access

- Premium features remain fully accessible until subscription end date

- All AI tools and advanced capabilities continue to function

- No immediate service interruption upon cancellation

- Full feature set available through the end of your billing period


5.2 Subscription End Date

- Premium access terminates at 11:59 PM on your subscription end date

- Account automatically reverts to free tier limitations

- No grace period or extended access beyond paid period

- Clear notification provided before access termination


6. ACCOUNT TRANSITION


6.1 Free Tier Reversion

After subscription ends, your account will:

- Maintain basic free tier access

- Retain all previously created content

- Apply free tier usage limitations

- Preserve account settings and preferences


6.2 Data Preservation

- All your content and projects remain saved

- Export capabilities available before and after cancellation

- Account history and analytics data preserved

- No data loss occurs due to cancellation


7. CONTENT AND PROJECT ACCESS


7.1 Existing Content

- All previously created content remains accessible

- Projects can be viewed, edited, and exported

- No content is deleted due to subscription cancellation

- Full ownership rights to your created content maintained


7.2 Export Options

- Export all projects and content before subscription ends

- Multiple export formats available

- Bulk export tools for efficient data retrieval

- No additional charges for content export


8. REACTIVATION OPTIONS


8.1 Subscription Renewal

- Reactivate your subscription at any time

- Choose from current available plans

- Immediate restoration of premium features upon payment

- No penalty or additional fees for reactivation


8.2 Plan Flexibility

- Select different subscription plans upon reactivation

- Upgrade or downgrade options available

- Monthly or annual billing cycle choices

- Custom enterprise solutions for qualified users


9. ALTERNATIVE PLAN PURCHASES


9.1 Post-Cancellation Options

After cancellation, you may:

- Purchase any available subscription plan

- Access promotional offers and discounts

- Choose different billing cycles (monthly/annual)

- Upgrade to enterprise solutions


9.2 Special Offers

- Win-back campaigns for cancelled subscribers

- Seasonal promotions and discounts

- Loyalty rewards for returning customers

- Custom pricing for long-term commitments


10. CANCELLATION CONFIRMATION


10.1 Email Notifications

You will receive:

- Immediate cancellation confirmation email

- Reminder emails before subscription end date

- Final access termination notification

- Reactivation options and special offers


10.2 Account Dashboard Updates

- Real-time cancellation status display

- Countdown to subscription end date

- Clear indication of remaining premium access

- Easy reactivation options prominently displayed


11. CUSTOMER SUPPORT


11.1 Cancellation Assistance

Our support team provides:

- Step-by-step cancellation guidance

- Technical support for cancellation issues

- Account status verification and updates

- Alternative solution recommendations


11.2 Retention Support

- Understanding reasons for cancellation

- Addressing service concerns or issues

- Offering alternative plans or solutions

- Providing usage optimization recommendations


12. SPECIAL CIRCUMSTANCES


12.1 Technical Issues

If technical problems prevent cancellation:

- Contact support immediately for assistance

- Manual cancellation processing available

- Billing protection during resolution period

- Expedited support for urgent cancellation requests


12.2 Billing Disputes

- Cancellation honored regardless of billing disputes

- Separate resolution process for payment issues

- Account protection during dispute resolution

- Clear communication throughout the process


13. ENTERPRISE AND CUSTOM PLANS


13.1 Enterprise Cancellation

- Custom cancellation terms may apply

- Contract-specific notice periods

- Dedicated account manager assistance

- Flexible transition arrangements


13.2 Annual Subscription Cancellation

- Immediate cancellation available

- No prorated refunds for remaining period

- Full access maintained until subscription end

- Option to switch to monthly billing upon renewal


14. POLICY COMPLIANCE


This cancellation policy ensures:

- Compliance with consumer protection laws

- Transparent and fair cancellation processes

- User-friendly subscription management

- Clear communication of terms and effects


15. CONTACT INFORMATION


For cancellation support and questions:


Email: support@reachdigital.ai

Cancellation Support: cancel@reachdigital.ai

Live Chat: Available through your account dashboard

Support Portal: https://reachdigital.ai/contact-us


16. POLICY UPDATES


We may update this cancellation policy with:

- 30 days advance notice to subscribers

- Email notifications of material changes

- Clear explanation of policy modifications

- Grandfathering of existing subscription terms where applicable


17. SUMMARY


Key points of our cancellation policy:

- Cancel anytime without penalty

- Recurring payments stop immediately

- Premium access continues until subscription end date

- No refunds for current billing period

- Free tier access maintained after cancellation

- All content and data preserved

- Easy reactivation options available

- Alternative plans can be purchased post-cancellation


By subscribing to Viralyz AI, you acknowledge understanding and acceptance of this cancellation policy. We strive to make subscription management as flexible and user-friendly as possible while maintaining clear terms and expectations.